cv67's Privacy Policy

1. Introduction & Scope

cv67 ("we", "our", or "the platform") operates a safe and reliable online betting service for players in Bangladesh. This Privacy Policy ("Policy") sets out how we collect, store, use, disclose, and protect your personal information.

By using this website or registering for our services, you confirm that you accept the terms of this Policy. If you do not agree with any part of this Policy, please do not use our services.

This Policy is consistent with the site's Terms and Conditions, and both documents together form a complete contractual framework. cv67 reserves the right to amend this Policy at any time; continued use of the service after any changes constitutes acceptance of the revised Policy.

2. What Information We Collect

cv67 collects only the information necessary for the smooth operation of our services. We may collect the following information:

2.1 Information You Provide Directly

• Name, date of birth, and national ID or passport number (for identity verification)
• Mobile number and email address (for communication and security notifications)
• Residential address (to confirm geographic eligibility)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers (for financial transactions)
• Account password (stored as an encrypted hash — never readable in plain text)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Site access times, page visit history, and session duration
• Gaming activity data such as bet amounts, play history, and win/loss records
• User behaviour data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification services or payment processors. This information is used solely for the purpose of fraud prevention and ensuring account security.

3. How We Use Your Information

cv67 uses the information collected for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals — carrying out secure transactions via bKash, Nagad, Rocket, and Upay
• Managing gaming activity and distributing bonuses and rewards
• Providing technical support and customer service

3.2 Security & Legal Compliance

• Detecting and preventing fraudulent activity, money laundering, and other unlawful conduct
• Verifying user age — ensuring the service is available only to those aged 21 or above
• Monitoring accounts for unauthorised access and suspicious activity
• Meeting applicable legal obligations

3.3 Service Improvement & Personalisation

• Improving site functionality and user experience
• Providing relevant promotional offers and bonus information (with your consent)
• Recommending games and content based on user preferences

4. Cookies & Tracking Technologies

cv67 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that collect information about how our site is being used.

4.1 Essential Cookies

These cookies are essential for the core functions of the website. Without them, login sessions, security verification, and payment processing would not be possible. You cannot disable these cookies.

4.2 Functional Cookies

These cookies remember your preferences, such as language selection and display settings. They make your experience more convenient.

4.3 Analytics Cookies

These cookies help us understand how users are using the site. The data collected is analysed in fully anonymised form. You can control these cookies through your browser settings.

5. Sharing & Disclosure of Information

cv67 never sells your personal information to third parties. However, we may share information in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party providers who carry out technical services, payment processing, and identity verification on our behalf. These providers receive only the information necessary for their specific tasks and are bound to act in accordance with our instructions.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive the minimum information necessary to operate their games. This exchange of information is also governed by their own privacy policies.

5.3 Legal Obligations

We may be required to disclose information in compliance with applicable law in response to court orders, lawful requests from investigative authorities, or other legal requirements.

5.4 Business Transfers

If cv67 undergoes a merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such a situation.

6. Data Retention & Security

6.1 Retention Period

We retain your information for the entire period your account remains active. Even after an account is closed, certain information may be retained for an additional period due to legal and business requirements. Financial transaction records are generally kept for longer periods due to long-term legal compliance obligations.

6.2 Security Measures

cv67 has put in place industry-standard technical and organisational measures to protect your information:

• TLS/SSL encryption for all data transmission
• Passwords stored using strong cryptographic hashing algorithms
• Regular security audits and vulnerability testing
• Access controls — only authorised personnel can access information on a need-to-know basis
• Data backup and disaster recovery planning

7. Your Rights & Controls

cv67 believes you have full rights over your own information. You can exercise the following rights at any time:

To exercise any of the above rights, contact us directly. We will process every valid request within a reasonable time. Please note that in some cases we may not be able to fulfil every request in full due to legal obligations.

8. Protection of Minors

cv67 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age verification during account registration is mandatory. If we have reason to believe that a person has opened an account while under the age of 21, we will suspend that account immediately and delete the stored information. If a parent or guardian believes their child is using this platform, please contact us.

9. International Transfer of Data

cv67's servers and technical infrastructure may be located in various countries. This means your information may be transferred to and stored outside your own country.

Wherever information is stored or processed, we ensure the same standard of protection described in this Privacy Policy. We apply appropriate contractual safeguards for international data transfers.

10. Changes & Updates to the Policy

cv67 may update this Privacy Policy from time to time due to changes in our services, technological advances, or legal requirements. For any significant changes, we will publish a notice on the site and, where applicable, notify you by email.

Continued use of the service after a policy change will be taken as acceptance of the revised policy. We therefore recommend checking this page regularly.

11. Responsible Gaming & Data Protection

cv67 places the highest importance on responsible gaming. We may use data about your gaming activity to identify potentially problematic behaviour and provide timely support.

Your gaming data will never be used against you — it is solely for your protection. You can use self-management tools such as limit setting and account suspension from our Responsible Gaming page.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our support team is available 24/7 in both Bengali and English.